Q. How we claim warranty?
During the warranty, if something is broken, pls send us pictures
with text, then we will offer machine parts to you free. This will write on
sales contract as one important terms protect buyer's Rights and interest.
Q. What is the procedure of after sales service?
Elong has good reputation on aftersales service which is one of
Elong most important Business philosophy.
Firstly, customers have some question or machine not work normally, email or
skype or WhatsApp please sent to tell us.
Secondly, our aftersales service staff will try to solve the normally questions
within 1 day.
Thirdly, offer you solutions way within 2 days, such some parts need to change
or repair.
Fourth, any special service you may directly inform me, i will handle for you.
Q.What is your payment terms?
30% deposit in advance, the balance before shipment; payment via T/T,
Alipay, Alibaba trade assurance, Paypal or cash.
Q. How much time it takes after the confirmation of order, in shipment?
Base on the quantity you need. Usually within 5-30 days.
Q. Can you print my logo, letter & picture on the product?
Yes. We offer customized
services (ODM&OEM).
Q. Do you have the minimum order quantity for the product?
Low MOQ, 1 piece for
sample checking is available.
Q. How about the outer packing of your products?
The safety firmly packing
for export standard.
Q. How do we secure our payment?
We can do the order and
payment via Alibaba trade assurance, like Paypal can guarantee your benefit.